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Instant Answers: Returning an Item

Common Questions
Q: How do I return or exchange an item?

Q: How do I return a broken item?

Q: What if I get a duplicate order?

Q: How do I check the status of a returned item?


Q: How do I return or exchange an item?

A: To return an item for an exchange or refund, it must be returned within the specified warranty period. All items should be returned in the original package.

If the original package is not available, we encourage you to pack the items securely.

You must use the Return Card that was enclosed with your order, which can be found with your shipment documents, inside of the box or outside of the box in a plastic document sleeve. Should you not have a Return Card, please click here to request one. Or if the package is unopened, you may write Refuse/Return to Sender and place the return in any U.S. mailbox.

For packages that weigh over 1 pound, a tracking number is included on the return card. Please use this tracking number if you wish to check the transit of your package. You may visit http://returnscenter.smartlabel.com/eztrack for the most current information about your return. We apologize, but this level of service is currently not available for packages that weigh less than 1 pound. For packages that weigh less than 1 pound, you can still use our standard prepaid return label and utilize our website, collectiblestoday.com/status, to see if your return has been received.

When we receive your return we will promptly issue an exchange, replacement, or refund via a check or a credit to your credit card, if a refund is due. Credit card processing rules ONLY allow us to refund the credit to the card that was used to make payment. A credit to another card or to refund this payment is prohibited under these rules.

Please include your return information card inside of the return explaining the reason for return, as well as your full name and mailing address. All documents received with your item must also be returned.

All returns, using our Return Card, will be sent via the U.S Postal Service to our Returns Center at 854 Golf Lane, Bensenville, IL 60105.

Please note: We do not reimburse postage for items returned by other methods or carriers.

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Q: How do I return a broken item?

A: If you received a broken or damaged item, the entire contents of that particular shipment must be returned for a replacement within the specified warranty period. using our Return Card.

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  • How do I return or exchange an item?

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    Q: What if I get a duplicate order?

    A: If you receive a duplicate order, please return the duplicate to us using our Return Card.

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  • How do I return or exchange an item?

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    Q: How do I check the status of a returned item?

    A: You can check the status of your return online 24 hours a day, 7 days a week, for any item ordered via the Internet, phone or mail from Collectibles Today or any of our affiliated companies. Just click on the Order/Payment Status link from the navigation bar at the top of every page, or simply click here.

    Your order and return status online summary will reflect only those orders which have shipped or been returned within the last 30 days, or orders in which the shipment or return is pending. Orders and returns received within the past 24 hours may not be available online. Orders and returns sent using our Return Card can take from 10 to 15 business days for transit and processing before they appear online. Sorry, online order and return status is available for U.S. orders only.


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