To return an item for an exchange or refund, it must be returned within the specified warranty period. All items should be returned in the original package.
If the original package is not available, we encourage you to pack the items securely.
You must use the Return Card that was enclosed with your order, which can be found with your shipment documents, inside of the box or outside of the box in a plastic document sleeve. Should you not have a Return Card, please click here to request one. Or if the package is unopened, you may write Refuse/Return to Sender and place the return in any U.S. mailbox.
For packages that weigh over 1 pound, a tracking number is included on the return card. Please use this tracking number if you wish to check the transit of your package. You may visit http://returnscenter.smartlabel.com/eztrack for the most current information about your return. We apologize, but this level of service is currently not available for packages that weigh less than 1 pound. For packages that weigh less than 1 pound, you can still use our standard prepaid return label and utilize our website, collectiblestoday.com/status, to see if your return has been received.
When we receive your return we will promptly issue an exchange, replacement, or refund via a check or a credit to your credit card, if a refund is due. Credit card processing rules ONLY allow us to refund the credit to the card that was used to make payment. A credit to another card or to refund this payment is prohibited under these rules.
Please include your return information card inside of the return explaining the reason for return, as well as your full name and mailing address. All documents received with your item must also be returned.
All returns, using our Return Card, will be sent via the U.S Postal Service to our Returns Center at 854 Golf Lane, Bensenville, IL 60105.
Please note: We do not reimburse postage for items returned by other methods or carriers.
