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Q: How do I return or exchange an item?
A: To return a collectible for an exchange or refund, the collectible must be returned within the 365-day warranty period. All collectibles should be returned in the original package.
To return jewelry for an exchange or refund, the jewelry must be returned within the 120-day warranty period. All jewelry should be returned in the original package.
If the original package is not available, we encourage you to pack the items securely and ship the items via UPS or Insured Mail.
You may use the Return Card that was enclosed with your order if the original package is intact. Or please mail your item to our Returns Center at:
Returns Center
854 Golf Lane
Bensenville, IL 60105.
When we receive your return we will promptly issue an exchange, replacement, or refund via a check, or credit to your credit card if a refund is due. Credit card processing rules ONLY allow us to refund the credit to the card that was used to make payment. A credit to another card or to refund this payment is prohibited under these rules.
Please include a note with your return explaining the reason for return, your full name and mailing address and all documents received with your item. We will reimburse you for return postage.
Q: How do I return a broken item?
A: If you received an item broken or damaged, the entire contents of that particular shipment must be returned for a replacement within the 365-day warranty period for collectibles and 120 days for jewelry.
Related Topic:
How do I return or exchange an item?
Q: What if I get a duplicate order?
A: If you receive a duplicate order, please return the duplicate to us.
Related Topic:
How do I return or exchange an item?
Q: How do I check the status of a returned item?
A: You can check
the status of your return online 24 hours a day, 7 days a week, for any item
ordered via the Internet, phone or mail from Collectibles Today or any of our affiliated companies. Just click on the Order/Payment Status link from
the navigation bar at the top of every page, or simply click here.
Your order and return status online summary will reflect only those orders
which have shipped or been returned within the last 30 days, or orders in
which the shipment or return is pending. Orders and returns received within
the past 24 hours may not yet be available online. Orders and returns sent
in the mail could take from 3 to 6 business days for transit and processing
before they appear online. Sorry, online order and return status is
available for U.S. orders only.
Related Topics:
How do I check the status of my payment?
Which companies are affiliated with Collectibles Today?
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