Q: Is it safe to order over the Internet?
A: Shopping online at collectiblestoday.com is extremely safe. Collectibles Today uses a secure Application Server to protect your ordering information as it comes to us via the Internet.
This means that all information, such as name, address and your credit card number entered during checkout and registration is encrypted. VeriSign provides authentication that you are in direct communication with Collectibles Today.
Q: When will my credit card be charged?
A: Your credit card is not charged until your item is selected for shipment from our warehouse. When paying in installments (available only for select items), subsequent installments will be charged to your credit card about every month until payments are complete. Collectibles Today accepts VISA, MasterCard and Discover/NOVUS for payments of your online order.
Q: How do Installment Plans work?
A: When installments are available, the number of installments and price per installment will appear on the item detail page. (Note: not all items are available for installments.)
With the installment plan, the total amount of your purchase (including postage and any tax) is spread equally over the number of installments. Your installments are charged monthly directly to the credit card that was authorized at checkout. Collectibles Today does not charge interest on installment plans. Your first installment will be charged when your item is selected for shipping from our warehouse.
For example, if you purchase an item that costs US $79.95 through the Installment Plan, you then have the option to pay for that item in four separate installments of US $19.99 each.* Your installments are charged monthly, directly to the credit card that was authorized at checkout. Your item will be shipped to you once your first installment is paid in full.
* Plus Shipping and Service and any applicable tax
Q: How do Installment Plans work for collections?
A: Installments are the affordable way to shop because they spread the total cost of an item over several months. Your installments are charged about monthly, directly to the credit card you authorized at checkout. Your first installment will be charged when your item is selected for shipping from our warehouse.
If you buy a collection via Subscription Plan on the Installment Plan, the next issue in the collection will be shipped after all installments for the previous issue are paid in full. This makes collecting both convenient and affordable. When paying for the first issue by credit card, all subsequent issues in your collection will be charged to the same credit card. This holds true when purchasing a collection via phone, mail or online.
Q: When is sales tax applicable and how is it calculated?
A: By law we
are required to collect sales tax on items being shipped to the state of
Illinois (10%). Canadian customers will be charged applicable GST and PST.
Q: How will I be billed for my collection?
A: When paying for the first issue by credit card, all subsequent issues in your collection will be charged to the same credit card. This holds true when purchasing a collection via phone, mail or online.
Q: What if I use a debit card to buy my collection?
A: If you are using a debit card to make payments on a collection purchased with our Subscription Plan, please be aware that issues in a collection may be shipped and billed to you more often than just once a month.
This could cause an overdraft on some accounts. To avoid this, please make arrangements to avoid any overdrafts. We're sorry, but we cannot be responsible for any overdraft charges should this occur.
Q: How do I check the status of my payment?
A: You can check the status of your payment online 24 hours a day, 7 days a week, for any item ordered via the Internet, phone or mail from Collectibles Today or any of our affiliated companies. Just click on the Order/Payment Status link from the navigation bar at the top of every page, or simply click here.
Payments received within the past 24 hours may not yet be available online. Only payments made within the last 30 days are shown. Payments sent in the mail could take from 3 to 6 business days for transit and processing before they appear online. Payment information is provided for check and money orders only, not credit card payments. Sorry, online payment status is available for U.S. orders only.
