Contact Us For your convenience, we have posted the answers to the most common questions below so you can get your answer in minutes instead of hours. While we strive to answer each e-mail within 24 hours (excluding weekends and major holidays), due to the volume of e-mails we receive it may take a few days to respond.
Site Registration What should I do if I can't remember my password? What should I do if I can't remember my user name? What are the benefits if I register at collectiblestoday.com? Placing an Order Is it safe to order over the Internet? Can I buy a collectible not shown on your Web site? How can I order from a catalog, ad or brochure? How do I find a particular item? Can I order just one collectible from an entire collection? Do you accept international orders (delivered outside of the United States)? What is your guarantee policy? Shipping Information What shipping methods do you offer? What is Standard Shipping? What is Express Shipping? What is 2-Day Shipping? How do I upgrade to Express Shipping or 2-Day Shipping? What should I know about Subscription Plan shipping? How do I check the status of my shipment? Billing Information Is it safe to order over the Internet? When will my credit card be charged? How do Installment Plans work? How do Installment Plans work for Subscription Plans? When is sales tax applicable and how is it calculated? How are Subscription Plans billed? What if I use a debit card to buy a Subscription Plan? How do I check the status of my payment?		Order, Return and Payment Status How do I check the status of my order or return? How do I check the status of my payment? Which companies are affiliated with Collectibles Today? Returning an Item How do I return or exchange an item? How do I return a broken item? What if I get a duplicate order? How do I check the status of a returned item? About Collectibles What is a Subscription Plan? How many issues are in a Hawthorne Village collection (villages only)? When will I receive my village accessories? How do I purchase accessories to display collectibles? How do I care for my collectibles? Does Collectibles Today carry a selection of ethnic collectibles? What is a limited edition? What is resin? What is the California Proposition 65 notice? About Subscription Plans What is a Subscription Plan? What are the benefits of a Subscription Plan? What should I know about Subscription Plan shipping? What should I know about Subscription Plan payments? How can I see everything in a Subscription Plan? What is your Subscription Plan guarantee? What if I use a debit card to buy a Subscription Plan? Buying or Selling on the Secondary Market What is the difference between the primary and the secondary markets? How do I buy or sell Bradford Exchange plates (only) on the secondary market? What is the value of my collectible?

For questions about the following, please click here to contact us: • Billing inquiries • Customer comments, suggestions or    compliments • About your order or return • General collectibles information • Technical issues • Payment status

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